Posts

Showing posts from September, 2014

Customer Service - A New Creed of Horror Stories

Hiya'all...

Just saw that my blog is 7 years old. Quite a thrilling thought! Thanks to you readers. Restekpa (= respect). And lots of love to you. 

Have been wondering about customer service for a while, and really wanted to write to you about some of my latest experiences as a consumer of various products and services. It's quite an alien concept in India to care for your customers, and you are viewed more as an inconvenience than God as the famous proverb goes. 

The first one is about my Thailand trip arranged by Flight Shop Pune (Phoenix Market City). This was a new agency that I tried, a change from my regular Makemytrip, Kesari and Yatra vendors. The reason primarily was cost, and also I found the itinerary better suited for my needs. Unfortunately, expectations were not met and I ended up pretty hassled during my leisure vacation. My travel executive Swapnil, who was very diligent during the entire planning and payment process, took off on a trip days before my travel and d…